Description
Optimize Act! groups with GROUP|IT
With GROUP|IT you have the best tool to precisely define target groups in Act!
Act! CRM has static and dynamic groups by default. A static group is named by the user and customers are added manually. Dynamic groups are created based on conditions. If contacts meet these conditions, they are combined into one group. For targeted marketing campaigns, however, you need even more filtering options. It must be possible to define target groups more precisely. GROUP|IT offers the possibility not only to group customers, but also to create intersections or to define several groups as a target group. Individual groups can also be excluded from the target group. Contacts can thus be filtered by group membership and all customers who do not belong to any group can be found.
An example of the functionality of groups with GROUP|IT: If a store for clothing wants to carry out a marketing campaign for the new men’s fashion in a region, the target group must be precisely defined. This target group must then be defined using the group function in Act! With our extension, you can then group all male customers AND all those in a specific region EXCEPT those over 60, as they do not match the target group.
The advanced search function can therefore
Search for contacts that do not belong to any group
Filter contacts that belong to several groups at the same time
Filter contacts assigned to different groups
Filter contacts that are assigned to different groups but do not correspond to other groups
Our GROUP|IT addon is ideal for marketing and sales. But also the support can use the extended group function for themselves. For example, in case of known errors, the affected customers can be located and contacted directly.
Important Information
Test warranty
The fastest way to get to know a product is to test it yourself. Get an idea directly and install the software version on your computer. Here we offer you the download of the installation file. You can download this version without obligation and free of charge and install it on your computer. During the whole test phase you can get to know the complete range of functions. You can easily convert the test version into a full version. The data you have already entered in the test phase can be transferred directly to the full version. Please note that software is not returnable.
Support of Act! versions
Addons for Act! are always supported for the latest 3 Act! versions. Currently (as of 01.11.2021) these are the versions Act! v22, v23 and v24. No support can be provided for older Act! versions.
Scope of delivery
Included is the software license. Please book services like installation, support, hosting, coaching etc. separately.
Addon lifetime
Our addons are always maintained for the current 3 Act! versions. If your Act! version is discontinued, the corresponding addon will be discontinued as well. This concerns for example Act! v18 (as of 01.12.2018). You can continue to use discontinued versions of Act! and the associated addons as long as they run on your system. However, we no longer provide support and software maintenance for discontinued versions.
Please refer to the End of Life and End of Support information for Act! addons.
Updates for Act! addons
Addons for Act! are registered once for the Act! version existing at installation. As long as you stay with the Act! version you will receive addon updates for free. Please note that only the last two Act! versions are supported for our addons. If you decide to change the Act! version, you can see the prices for relicensing the addons in the matrix below. You pay only the percentage of the current retail price.
| From Act! Version to Act! Version |
Act! v18 and older |
Act! v19 |
Act! v20 |
Act! 21 |
Act! v22 |
Act! v23 |
| Act! v22 |
90 % |
60 % |
45 % |
30 % |
|
|
| Act! v23 |
90% |
75 % |
60 % |
45 % |
30 % |
|
| Act! v24 |
90 % |
90 % |
75 % |
60 % |
45 % |
30 % |
Within 60 days: free updates after the initial purchase of the next Act! version.
Within 90 days: 15% of the current list price for the upgrade after the initial purchase of an Act! version (e.g. Act! v20 to Act! v21)
If you upgrade from an Addon Edition to a higher edition (e.g. from Basic to Advanced), the previously purchased edition will be credited, but we charge 15% upgrade fee. Please contact us for more information.
Price example for an upgrade
Example:
Currently you have 5 addon licenses for Act! version v18 in use.
Now you install the Act! update for Act! v21.
The already used addon is no longer compatible with the new Act! version. You must now buy the update for all addon licenses.
The price per update license for the addon is 60% of the scale price for 5 licenses.
