Description
FETCH|IT – the solution for Act! to generate leads from online inquiries
Inquiries that come via websites very often end up unused in a mailbox or are processed too late. However, every inquiry should be paid attention to, because the inquiry expresses interest in you or your product. You should not miss any of these opportunities. With FETCH|IT, these web inquiries can be entered directly into your Act! system. The inquiry emails are then automatically attached to the new or existing contact.
No manual transfer to your CRM system is necessary. This saves you a lot of time and avoids loss of information and transfer errors. Duplicates are found according to your criteria and updated on request. In addition, minimum data specifications can be defined to protect your CRM system from data garbage.
Lead qualification: FETCH|IT accelerates your response time
FETCH|IT can automatically import structured emails resulting from web inquiries into Act! When the data is imported, it is checked for duplicates and, if desired, activities are created for the responsible sales representative. This speeds up your response time to web inquiries.
Categorization of lead requests
FETCHIIT can categorize the lead request based on the information provided. The Act! contacts are placed in groups according to your requests and inquiries. This ensures that each prospect is only sent information that they are actually interested in. Even during the first conversation, you can respond to the customer’s wishes in a targeted manner. Thus you optimize your sales quality.
Automatically create follow-up activities
Via a menu defined by you, the inquiry can be specifically assigned. For example, using a drop-down menu that allows the prospect to distinguish between different products or different types of problems. Depending on the type of inquiry, a follow-up activity is then created for the corresponding expert. You can, of course, freely design these menus according to your own ideas. This way you can keep track of all inquiries.
Edition comparision
Die Editionen des Addons FETCH|IT
We offer our add-on in the following versions: BASIC, STANDARD, ADVANCED, PROFESSIONAL and ULTIMATE. To see the exact differences please view the funtions table below.
Functional differences between FECTH|IT editions
| Funktions |
BASIC |
STANDARD |
ADVANCED |
PROFESSIONAL |
ULTIMATE |
| Import automatically from e-mail |
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| Transfer data automatically in Act! |
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| Add documents to companies and contacts |
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| Create groups and add contacts to these |
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| Add attachments to notes, histories and activities |
– |
|
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| Create notes |
– |
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| Create histories |
– |
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| Schedule activities |
– |
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| Schedule follow-ups |
– |
– |
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| Create companies and add contacts to these |
– |
– |
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| Create parameters to automatically sort e-mails in Act! |
– |
– |
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| Create/ update oppertunities |
– |
– |
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| Optimized Mode |
– |
– |
– |
– |
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| Sources |
| ASCII (CSV) |
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| MS Excel, MS Access |
– |
– |
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| Act! |
– |
– |
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| XML |
– |
– |
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| My SQL |
– |
– |
– |
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| Navision |
– |
– |
– |
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| E-Mails per week |
50 |
unlimited |
unlimited |
unlimited |
unlimited |
| Number of e-mail accounts |
2 |
unlimited |
unlimited |
unlimited |
unlimited |
| Incl. IMPORT|IT Version |
BASIC |
STANDARD |
ADVANCED |
PROFESSIONAL * |
ULTIMATE * |
* supports SQL
You can upgrade from one edition to a higher edition at any time. When you upgrade to a higher version (e.g. from BASIC to ADVANCED), the value of the previously bought version is credited, we do however charge 15% upgrade fee. Please contact us for more information.
Important Information
Test warranty
The fastest way to get to know a product is to test it yourself. Get an idea directly and install the software version on your computer. Here we offer you the download of the installation file. You can download this version without obligation and free of charge and install it on your computer. During the whole test phase you can get to know the complete range of functions. You can easily convert the test version into a full version. The data you have already entered in the test phase can be transferred directly to the full version. Please note that software is not returnable.
Support of Act! versions
Addons for Act! are always supported for the latest 3 Act! versions. Currently (as of 01.11.2021) these are the versions Act! v22, v23 and v24. No support can be provided for older Act! versions.
Scope of delivery
Included is the software license. Please book services like installation, support, hosting, coaching etc. separately.
Addon lifetime
Our addons are always maintained for the current 3 Act! versions. If your Act! version is discontinued, the corresponding addon will be discontinued as well. This concerns for example Act! v18 (as of 01.12.2018). You can continue to use discontinued versions of Act! and the associated addons as long as they run on your system. However, we no longer provide support and software maintenance for discontinued versions.
Please refer to the End of Life and End of Support information for Act! addons.
Updates for Act! addons
Addons for Act! are registered once for the Act! version existing at installation. As long as you stay with the Act! version you will receive addon updates for free. Please note that only the last two Act! versions are supported for our addons. If you decide to change the Act! version, you can see the prices for relicensing the addons in the matrix below. You pay only the percentage of the current retail price.
| From Act! Version to Act! Version |
Act! v18 and older |
Act! v19 |
Act! v20 |
Act! 21 |
Act! v22 |
Act! v23 |
| Act! v22 |
90 % |
60 % |
45 % |
30 % |
|
|
| Act! v23 |
90% |
75 % |
60 % |
45 % |
30 % |
|
| Act! v24 |
90 % |
90 % |
75 % |
60 % |
45 % |
30 % |
Within 60 days: free updates after the initial purchase of the next Act! version.
Within 90 days: 15% of the current list price for the upgrade after the initial purchase of an Act! version (e.g. Act! v20 to Act! v21)
If you upgrade from an Addon Edition to a higher edition (e.g. from Basic to Advanced), the previously purchased edition will be credited, but we charge 15% upgrade fee. Please contact us for more information.
Price example for an upgrade
Example:
Currently you have 5 addon licenses for Act! version v18 in use.
Now you install the Act! update for Act! v21.
The already used addon is no longer compatible with the new Act! version. You must now buy the update for all addon licenses.
The price per update license for the addon is 60% of the scale price for 5 licenses
