Description
Automatize processes and tasks of Act! database maintenance
Automation import and export
SERVICE|IT supports you in the planning and execution of automation processes and their timing. The service as a Windows service runs unnoticed in the background, even if no user is logged on.
Time control
The time control allows you to control the automation processes as needed.
Database maintenance
SERVICE|IT performs service tasks for you, such as regular backup creation, history cleanup, splitting of the Act! file directory and many other functions.
Backup creation
SERVICE|IT takes care of regular backup creation, history cleaning, splitting of the Act! attachment directory and many other functions.
Control
SERVICE|IT allows you to submit specific tasks to the system for automatic completion. You will be informed about the completion of these tasks via the integrated e-mail function. The more programs are in use for specific tasks of business processes, the faster you lose the overview and can no longer monitor each process for execution. SERVICE|IT automatically keeps you up to date.
Important Information
Test warranty
The fastest way to get to know a product is to test it yourself. Get an idea directly and install the software version on your computer. Here we offer you the download of the installation file. You can download this version without obligation and free of charge and install it on your computer. During the whole test phase you can get to know the complete range of functions. You can easily convert the test version into a full version. The data you have already entered in the test phase can be transferred directly to the full version. Please note that software is not returnable.
Support of Act! versions
Addons for Act! are always supported for the latest 3 Act! versions. Currently (as of 01.11.2021) these are the versions Act! v22, v23 and v24. No support can be provided for older Act! versions.
Scope of delivery
Included is the software license. Please book services like installation, support, hosting, coaching etc. separately.
Addon lifetime
Our addons are always maintained for the current 3 Act! versions. If your Act! version is discontinued, the corresponding addon will be discontinued as well. This concerns for example Act! v18 (as of 01.12.2018). You can continue to use discontinued versions of Act! and the associated addons as long as they run on your system. However, we no longer provide support and software maintenance for discontinued versions.
Please refer to the End of Life and End of Support information for Act! addons.
Updates for Act! addons
Addons for Act! are registered once for the Act! version existing at installation. As long as you stay with the Act! version you will receive addon updates for free. Please note that only the last two Act! versions are supported for our addons. If you decide to change the Act! version, you can see the prices for relicensing the addons in the matrix below. You pay only the percentage of the current retail price.
| From Act! Version to Act! Version |
Act! v18 and older |
Act! v19 |
Act! v20 |
Act! 21 |
Act! v22 |
Act! v23 |
| Act! v22 |
90 % |
60 % |
45 % |
30 % |
|
|
| Act! v23 |
90% |
75 % |
60 % |
45 % |
30 % |
|
| Act! v24 |
90 % |
90 % |
75 % |
60 % |
45 % |
30 % |
Within 60 days: free updates after the initial purchase of the next Act! version.
Within 90 days: 15% of the current list price for the upgrade after the initial purchase of an Act! version (e.g. Act! v20 to Act! v21)
If you upgrade from an Addon Edition to a higher edition (e.g. from Basic to Advanced), the previously purchased edition will be credited, but we charge 15% upgrade fee. Please contact us for more information.
Price example for an upgrade
Example:
Currently you have 5 addon licenses for Act! version v18 in use.
Now you install the Act! update for Act! v21.
The already used addon is no longer compatible with the new Act! version. You must now buy the update for all addon licenses.
The price per update license for the addon is 60% of the scale price for 5 licenses.
