DIAL|IT – telephone integration in Act!
Telephony made easy with DIAL|IT
With our addon DIAL|IT you can integrate telephony directly with Act! With DIAL|IT you can call your customers directly from Act! You can also display a window during the call, which allows you to keep a log directly during the call. Important information that is easily forgotten during a phone call can thus be stored directly in Act!
DIAL|IT integrated with Act!
By linking DIAL|IT and Act! you save time and avoid forgetting important customer data. When a customer receives an incoming call, a window appears with the customer’s most important information. During the conversation with your customer you can log all important information and add it directly in Act! Check the existing customer data and improve the incorrect entries if necessary. If you receive an external call, you can enter and save all the customer’s data in Act! through the open window. Even if your company has several branch offices, DIAL|IT allows you to recognize directly which branch office the customer is calling for. From now on you don’t have to enter your customers’ numbers manually, just click on the phone number in your Act! contact or on a scheduled call in your appointment calendar and call your customer directly from Act! DIAL|IT offers you the optimal communication basis for your company whether small or large.
Use DIAL|IT with a tapi-enabled phone
DIAL|IT can only be used with a tapi-enabled phone, which is the interface between phone and PC. Thus you can link your phone with your computer. The end of anonymity: by using the sophisticated software and a tapi-enabled phone, conversation partners are no longer an unknown quantity in the telephone workflow. Customer loyalty is based here on the personal address, so customer records consisting of contact data, conversation notes and appointments open parallel to the incoming call – the customer thus experiences appreciative familiarity during the conversation.
All functions of DIAL|IT at a glance
DIAL|IT offers as the most important function the integrated telephony from Act! Call directly from the customer contact or your appointment calendar. In case of an incoming call it is important to have all data of the customer at hand, this is what DIAL|IT offers you. When you receive a call, a window opens containing all the important information about the customer. In addition, you can record important points of the conversation during the phone call and store them in Act! This reduces the risk of forgetting something important. By opening the window during the phone call you have the possibility to review the existing contact data and to improve changed data. Save your time with DIAL|IT.