Opportune support thanks to service credit
With service credit you receive telephonic support and remote maintenance from our technicians.
Our support for you includes:
- Premium Support via remote access and telephone
- Sound know-how regarding our product portfolio
- Fair and transparent billing
- Billing method: 15 minute intervals
- Support credit has no shelf life
- Online ticket system with
- Notifications on remaining support credit and
- Documentation of activities
- Graduated pricing per hourly contingent
The support service occurs during busininess hours (Monday to Friday between 8 am and 5pm). If remote maintenance is not possible, on premise support is billed separately. This service does not cover administration work, training and regular data maintenance, software updates are not included. Support is billed in advance and deducted in 15 minute (1 unit) intervals.