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Premium Support

160,00 $

Buy support time for your company contingent

    • Premium support
    • Telephone support
    • Maintenance via remote session
    • Tickets have a high priority
    • Support time has no shelf life
    • Is deducted in 15 minute blocks from contingent
    • Notification of remaining support time
SKU: dl-support-001 Category: Support & Installation

Quantity based pricing table

Min Max Unit Price
5 9 120,00 $
10 19 107,50 $
20 9999999 85,00 $
  • Information
  • Specification

Description

Opportune support thanks to service credit

With service credit you receive telephonic support and remote maintenance from our technicians.

Our support for you includes:

 

  • Premium Support via remote access and telephone
  • Sound know-how regarding our product portfolio
  • Fair and transparent billing
  • Billing method: 15 minute intervals
  • Support credit has no shelf life
  • Online ticket system with
  • Notifications on remaining support credit and
  • Documentation of activities
  • Graduated pricing per hourly contingent

The support service occurs during busininess hours (Monday to Friday between 8 am and 5pm). If remote maintenance is not possible, on premise support is billed separately. This service does not cover administration work, training and regular data maintenance, software updates are not included. Support is billed in advance and deducted in 15 minute (1 unit) intervals.

Specification

Delivery Personal support via ticket system, telephone and remote maintenance
Product type Service
Editions Free support only via ticket system

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Contact

By phone we are there for you!

You can reach us Mo-Fr from 09.00-17.00 o’clock

Phone: +49 8282 800 400

Fax: +49 8282 8004029

E-Mail: info@crmaddon.de

Support-Hotline: 09001 800 505 (2,99 Euro/Min)
Premium support customers: 08282 800 5050
E-Mail: info@crmaddon.de

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Download request for DATA|SUITE

Download request for DATA|SUITE

Try it now! Free of charge. Without obligation. Directly.

The fastest way to get to know a product is to test it yourself. Get a direct impression and install the software version on your computer. Here we offer you the download of the installation file.

You can download this version without obligation and free of charge and install it on your computer. During the whole test phase you can get to know the complete range of functions. You can easily convert the test version into a full version. The data you have already entered in the test phase can be transferred directly to the full version.

Please also read the End of Life and End of Support information for the Act! addons.

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