Privacy Policy

The trust of our customers and interested parties in the protection of their personal data in our company is the basis for a trusting and mutually beneficial cooperation.
The protection of your personal data is therefore a central concern for us. We would like you to know

  • which personal data we collect and store
  • what we use it for
  • to whom we pass them on and why
  • how we protect it
  • how you can delete, block and correct them
  • how you can revoke your consent to the storage and processing of your data

According to German federal law, personal data is individual information about personal or factual circumstances of a specific or identifiable natural person. This includes, for example, your name, address, telephone number and e-mail address.

We take the legal requirements for data protection seriously and comply with them for all the states in which we do business and are represented.

This privacy statement applies to this website and any other of our websites that link to this statement, usually with a link.

The introduction of new services, products, laws and regulations, and the evolution of the Internet and technology may require us to modify this Privacy Statement. For this purpose, we reserve the right to make adjustments. We will publish an amended data protection declaration at this point. You should therefore check here at regular intervals for the currently valid version of this data protection declaration.

Use of our website

You can use our website largely without providing personal data. For certain offers, such as ordering a newsletter or a product, we collect the personal data required to process the order. Furthermore, you have the option to provide additional personal data, this is done on a voluntary basis.


We collect, store and process your personal data exclusively for the purposes for which you have given us your consent, for example when entering your personal data on our website. Any subsequent change of purpose requires your express consent, unless the change is permitted by applicable law.

When entering your data, you may be asked for consent that we may inform you about the following:

  • offers
  • new products and services
  • updates, upgrades and security patches
  • system enhancements
  • special offers
  • other services and information that may be of interest to you
  • You can object to the use of your personal data for these purposes at any time.

Disclosure to third parties

We do not pass on your personal data to third parties, unless:

  • it is necessary for the fulfillment of the purpose, for example, if we use service providers to provide a service or to process a contract
  • we are legally obliged to do so
  • you have given us permission to do so

If we use service providers to provide a service, we will only disclose to them the personal data that the service provider requires to provide the service. The service provider may only use this data to provide the service and is obliged to delete personal data as soon as the service has been completed.

The legal relationship with the service provider is structured in accordance with the applicable data protection regulations.

If you purchase a product or service from a third party through us, for which the transfer of your personal data to this third party is required, we will obtain permission for the transfer from you as part of the ordering process. This is necessary, for example, for the creation of licenses for products of the Act! manufacturer Swiftpage.

Revocation of consent

You can withdraw your consent to the storage and processing of personal data at any time.

Deletion and blocking

Your personal data will be deleted or blocked if:

  • you withdraw your consent to storage
  • if the data is no longer required to fulfill the purposes approved by you
  • if the storage is inadmissible for legal reasons
  • Data required for the processing of existing orders and for billing and accounting purposes will not be deleted. The retention periods under commercial law and tax law for such data are up to ten years.

Storage, processing and disclosure based on legitimate interest on our part

We reserve the right to store, process and disclose personal data for the purpose of asserting and enforcing claims and to defend against illegal activities such as attempted fraud.

Use of techniques to analyze visitor behavior on our website and use of cookies

We would like to better understand the interests and wishes of visitors to our website in order to provide them with the best possible service. Which pages are they most interested in? Which ones less? From which regions do our visitors come? Which browser do they use? Is there a connection between browser and error messages?

For this reason, we store your anonymized IP address and use cookies and other technologies that help us obtain this information. In the following, we explain the use in detail.

We use your IP address, browser type and, if applicable, other technical data provided by you:

  • for the analysis of malfunctions
  • for quality assurance
  • for the provision of optimized services, for example click-to-chat and click-to-call
  • for the administration of our website
  • to determine which of our pages are accessed and what information our visitors are interested in, in order to provide visitors with optimized
  • to be able to offer visitors an optimized range of information

We collect this data only anonymously and will not link it to the profile data of a logged-in user unless we have the separate permission of the user concerned to do so.

Cookies are small text files that can be sent to the user’s browser, stored by the browser and sent to the website server. They serve to identify a user and thus enable user-specific websites, for example, via a user login.

They also enable us to analyze user behavior and website usage, for example, the number of visitors to a website can be determined with the help of cookies, as different visitors can be distinguished on the basis of the cookies and multiple calls to a page by one and the same user in one session can be calculated. The aim of this analysis is to optimize the information offered to our users.

We usually use session cookies, these are automatically deleted by your browser when you leave the website. We also use permanent cookies, these remain in your cookie memory and are not automatically deleted when you leave the website. Persistent cookies improve the user experience because they allow us to identify a user when they return to the website and make previously made settings available again.
Cookies do not pose any risk to your system. You can set in your browser itself whether and which cookies are accepted, and you can delete cookies in your browser yourself.

If you reject cookies, not all functions of the website may be available to you. This applies in particular to the functions for which you must be logged in.

The storage and use of cookies and other data mentioned in this section is based on DSGVO Article 6, subparagraph 1, letter f. We have a legitimate interest in doing so in order to operate our website without errors, to enable optimized use for our users and to provide services.

Example: e-mail address

For example, if you submit an inquiry to us and provide us with your email address, we will only use it to contact you by email in connection with that inquiry, unless you have granted us additional rights. We will not pass on your e-mail address to third parties.

Example: Newsletter

You want to subscribe to a newsletter without registering first. To do this, you must provide an e-mail address. We use the double opt-in process to check whether you are also the owner of the e-mail address. To do this, we send an e-mail with a confirmation link to the e-mail address you have provided. If you follow this link, you authorize us to send you the corresponding newsletter in the future.

We store the e-mail address and the permission to send. If you have not given us any further permission, then we will only use your e-mail address to send you this newsletter.

You can unsubscribe from the newsletter at any time. For this purpose, an unsubscribe link is available in every newsletter. Alternatively, please send an e-mail with your request to

Example: Registration for events

If you register for events via our website, then – unless you have given us further permission – we will only use your personal registration data to process the event, i.e. for information, organization, implementation, accounting and bookkeeping, insofar as they are required for this purpose.

Registration for third-party services

If you have registered for third-party services via our website, we may pass on the data required for the provision of these services to these third parties.

Security of personal data

We protect your personal data from misuse by third parties by using up-to-date security procedures. Our employees have been instructed on how to handle personal data and are bound by a confidentiality agreement to act accordingly.

Links to third party websites

On our website we set links to websites of third parties. We have carefully selected these websites. However, since we have no control over these websites, we do not assume any guarantee or liability that these websites or the content presented there is correct, complete, up-to-date and in the same quality:

are correct, complete and up-to-date and in the same condition as they were when we set the link
comply with legal regulations
guarantee data protection
are secure
If you believe we should not link to a website, for example because the content is incorrect or the website is unsafe, we would be happy to hear from you at
This privacy policy does not apply to third party websites that we have linked to.


We store and process collected data on our own in-house servers.

Data security on the Internet

The Internet was created at a time when data protection hardly played a role. The storage and processing of data was expensive and time-consuming, the network was slow, the applications were mostly academic in nature and there were only a few participants. The data transmitted and made available was therefore hardly protected from being read, stolen or manipulated.

Today, large volumes of data can be stored and transported easily, cheaply and quickly, and billions of people use the Internet. The protection of personal data in particular and all data in general plays an important role. To ensure this protection, we use modern encryption and signature methods.

Our website uses a TLS certificate, and you are welcome to communicate with us S/MIME-encrypted and -signed by e-mail. Please make sure that your IT infrastructure is up to date to enable secure encryption.

You are also welcome to send us confidential information by mail.

Google Analytics

We use Google Analytics. This is a service provided by Google LLC for traffic analysis of websites.
Google Analytics uses cookies on visitors’ computers to analyze the use of our website. The analysis data collected with the help of the cookies is transferred to Google in the USA, stored and processed. In addition, your IP address is anonymized and transmitted to Google in the USA, stored and processed. In individual cases, your IP address may be transmitted to Google in the USA in an unabbreviated form and will be abbreviated there. The IP address that Google receives from you as part of Google Analytics will not be merged with other data from Google.
You can restrict the use of cookies through your browser. In this case, you may no longer be able to use certain functions of our website that require cookies.
Google provides a browser plugin for various browsers that allows you to prevent data collection and analysis by Google Analytics. You can find this plugin here.
Google evaluates the use of our website by you and other users on our behalf, provides us with this information to improve our website and provides us with further services to improve our website based on this information.
The storage of cookies created for Google Analytics is based on DSGVO Article 6 subparagraph 1 letter f and is unlimited in time, unless you delete the cookie.

Google Adwords and visit action evaluation cookies.

We use Google AdWords. This is a service provided by Google LLC for online advertising on websites.
This service uses visit action evaluation cookies. If you click on an ad placed by Google, a cookie is created on your computer if your browser is set accordingly. This cookie allows us and Google to recognize that you have clicked on an advertisement from us.
These cookies expire after 30 days and are not used to identify a user. We cannot track individual ones of these cookies. Google provides us with general statistics with data on how successful our advertising placed via Google is. We cannot derive any personal data or identify individuals from the statistics.
If you do not wish to be tracked via these cookies, you can disable the use of cookies in your browser in whole or in part. You may not be able to use all parts of our website with cookies disabled. You can find out more about cookies in the Cookies section of this privacy policy.
The storage of visit action evaluation cookies created for Google AdWords is based on DSGVO Article 6 subparagraph 1 letter f. We have a legitimate interest in using the cookies to optimize our website and our advertising.
More information about visit action evaluation cookies and Google AdWords can be found here.

Deletion, blocking, correction, information, questions, suggestions and contact to the data protection officer.
Do you have questions or suggestions regarding data protection? About the collection, storage, processing or use of your personal data?
Would you like information about the personal data stored about you? Would you like to have your personal data corrected, deleted or blocked, or change or withdraw your consent to storage and processing?
You can contact our data protection officer for this purpose. You will not be charged any fees other than those charged to you by your communications provider (telephone, Internet, mail) for doing so.
Legal retention periods and legitimate interests on our part, such as the processing of existing contracts, may prevent deletion, blocking and correction.

You can reach our data protection officer in this way:

By mail: CRMADDON Factory e.K. Data Protection Am Bächle 12 86488 Breitenthal

By telephone: +49 8282 800400